From Saturday at 1045 AEDT

Okay an update. At 0830 AEDT a Telstra technician, Grant, called my mobile telephone and said he’d check the exchange. At 1030 AEDT Grant called and said he’d found a loose wire and everything should be fixed. Guess what, it is! I have my line, ADSL and wifi. Grant called at 1040 AEDT just to make sure everything was working. This is Good. Thank you Telstra.

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From Thursday night

I need to rant. I got home from work and went through my usual routine of turning on my modem/router so the home wifi would start to work. I turned on the iMac only to discover that there was no signal. The modem showed a problem with the telephone LEDs. The telephone line was dead. I called Telstra (the main provider in Australia) and after a couple of failed attempts of calling the fault line I spoke with a man who was trying to be helpful but his accent was very thick and I think my strine was also too much for him too.

After 30 minutes of line testing and me pulling out devices and cables from sockets in the walls he determined there was a problem he couldn’t work out. He’d send a technician as soon as possible. I had high hopes someone would come tonight, after all I’m a loyal customer. The earliest someone can come and see me is Saturday. No specific time could be provided although it’s likely to be the morning.

I vented on Twitter and Facebook which always helps. I was interested in the number of people who no longer rely on a landline and seem to be happy with wireless broadband.

I’ll let you know how things go…